Service · Quality Assurance
Quality Assurance for Automotive Expertise.
Overview
What we deliver
Quality assurance is built into every step of our workflow — from intake to final release. Each file passes a structured four-eyes review before it is handed over to the expert or forwarded to Expertise.
For independent experts, appraisal offices and insurance partners, this means consistent quality, comparable reports and zero rework — across thousands of cases.
Scope
Service modules
Four-Eyes Review
Every report is reviewed by a second qualified calculator before release.
Plausibility Checks
Automated and manual plausibility checks across cost positions, repair times and pricing.
Image Documentation Audit
Verification that the photographic evidence supports every claimed damage position.
Compliance Review
Verification against the standards required by Expertise, insurers and authorities.
Continuous Improvement
KPI dashboards, quality reporting and structured feedback loops with our partners.
Training & Calibration
Regular calibration sessions and certified training for our calculators and reviewers.
Standards
Quality you can verify
- Structured QA on 100% of files
- Defined service-level agreements
- Traceable audit history per case
- Reduced rework and disputes
- Independent and conflict-free
- Continuous quality KPI reporting